How to contact Enlighten SME
The contact route for Enlighten SME is email. Send editorial enquiries, corrections, feedback and other relevant messages to info@enlightensme.com. If your message concerns an existing guide, include its title or page address so the Enlighten SME Editors can identify the material you mean.
Our subject area includes UK home renovation, plumbing, electrical work, building and construction, gardens and landscaping, cleaning and facilities, and practical decisions around hiring tradespeople. A focused message identifying the particular job, claim, regulation or article is easier to assess than a broad request for advice about an entire property project.
Messages we welcome
We welcome reader questions about published material, factual corrections, useful source information and suggestions for future subjects. Tradespeople may also share genuine industry insight that could help explain a practical issue, although sending information does not guarantee that it will be featured or that a particular viewpoint will be adopted.
Copyright and takedown notices can be sent to the same address, as can press, partnership, advertising and sponsorship enquiries. Commercial contact remains separate from editorial decisions. An advertising proposal does not guarantee editorial coverage or favourable treatment of a trade, product or service.
What to include in your message
For a correction, identify the page and exact statement you believe is wrong or outdated. If the issue concerns a changed UK regulation, wiring requirement, safety point, cost range or industry standard, explain what has changed and provide enough source information for the claim to be checked properly.
For a topic suggestion or industry observation, explain the practical question it would help readers answer. For copyright or takedown requests, identify the exact material concerned and the basis of the request. Please avoid sending passwords, financial details, private property documents or other sensitive information that is not genuinely necessary for us to understand your message.
What to expect
We aim to respond to genuine enquiries within two business days. This is an aim, not a guaranteed service level. A straightforward editorial query may be considered quickly, while a report involving regulations, safety guidance, source verification or a rights issue may require more checking.
We read relevant messages, but cannot guarantee an individual reply to every message. If a report is time-sensitive because a regulation, safety statement or other important fact may have changed, say so clearly and identify the affected page. That helps the editorial team understand why prompt review may be appropriate.
Corrections, takedowns and copyright notices
Renovation and trades guidance can date as regulations, costs, standards and accepted practices change. If a credible factual error is identified, our policy is to review the relevant passage and supporting information and correct the page where a correction is warranted. We would rather update stale information than knowingly leave a material error in place.
Takedown and copyright notices are assessed using the information supplied. Sending a notice does not automatically establish that removal is required, because the circumstances may need checking and clarification may be requested. A clear page reference, description of the material and explanation of the claimed right or concern makes a notice easier to assess.
What Enlighten SME cannot do
Enlighten SME publishes general property, renovation and trades information. We cannot provide a professional survey, quotation, structural assessment, safety inspection or personalised judgement about work at a particular property. We also cannot resolve an individual dispute with a contractor or determine from an email whether a building, installation or proposed job is safe.
Where a question requires inspection by a qualified surveyor, engineer or tradesperson, readers should seek suitable professional help. We also cannot provide account, billing or technical support for third-party products, services or tools mentioned in guides. Questions about an external provider's own service should be directed to that provider.
Privacy of messages
When you email Enlighten SME, we receive the email address you use and the information you choose to include. That information may be used to understand the enquiry, assess a correction or notice, reply where appropriate and retain enough context for reasonable follow-up.
Keep your message limited to information needed for the enquiry. For more information about website and contact information, read the Privacy Policy. If your message concerns privacy, make that clear near the beginning so the nature of the request can be recognised.
Contact FAQ
How quickly will Enlighten SME reply?
We aim to respond to genuine enquiries within two business days, but this is not guaranteed. Technical, safety, regulatory and rights questions can require additional checking before a useful response is possible.
Can I report an outdated regulation or safety statement?
Yes. Identify the page and statement, explain what you believe has changed and include a reliable source where possible. Specific evidence is particularly useful for UK building, electrical and other safety-related information.
Can you tell me whether work at my property is safe?
No. General editorial guidance cannot replace an in-person assessment of a particular building, installation or structural condition. Where safety depends on the property, contact an appropriately qualified professional.
Can a tradesperson suggest a subject?
Yes. Genuine industry insight and practical topic suggestions are welcome. Sending a suggestion does not guarantee publication, a feature or favourable coverage of a person, business, product or service.
Can you support a product or service mentioned in an article?
No. Enlighten SME can consider issues with its own published material, but support for a third-party product, account or service must come from the provider responsible for it.
Where should advertising or partnership enquiries go?
Send them to info@enlightensme.com with enough detail to understand the proposal. Commercial discussions remain separate from editorial decisions and do not guarantee coverage.